Delivery and Returns


Once you have made your purchase you will receive a confirmation email and customer service will be in contact with you to confirm your delivery or collection options within one business day.

All delivery charges are listed along with the product information.

Discounted delivery costs apply to multiple product purchases during one checkout.

As a guide please note delivery is currently only to the following areas:
North and South Rockhampton
Gracemere and Alton Downs
Rockyview, Glenlee and The Caves
Capricorn Coast including Yeppoon, Emu Park and Zilzie

Please note that for areas west of Rockhampton, additional charges for distances off the highway can apply.

Goods must be checked for condition at time of receipt/delivery. No further claim will be accepted after this. All additional costs incurred, are to be paid by the purchaser.

Returns and refunds

Faulty goods on delivery

If your goods arrive and are deemed faulty straight out of the box please notify CRM on 4928 5975. In order to facilitate the replacement of the goods, we will require the following;
• Proof of purchase (original version of your tax invoice)

Following confirmation by the manufacturer CRM will arrange replacement goods free of charge.

Faulty goods under warranty

If your goods are faulty whilst under warranty, you can arrange for them to be repaired by an authorised repair agent by contacting the manufacturer directly or by contacting CRM who will put you in touch with the correct service agent. Repair times can vary by manufacturer and it is best to confirm this directly with the service agent at time of booking your repair.

Damaged goods upon arrival

Upon taking delivery of your goods, we recommend that you thoroughly inspect your goods for any potential damage. Should you notice any damage to your goods within 24 hours or taking delivery of your goods, please notify CRM. In order to facilitate the exchange or return of the goods, we will require the following;
• Proof of purchase (original version of your tax invoice)
• Goods matching the tax invoice in brand new, unopened box (including any bonuses)
• ID to verify you as the original purchaser
• Photos of the damage

Once CRM confirm that the goods were damaged on arrival we will contact you to arrange a replacement unit or a return. In both instances CRM will arrange the  collection and delivery at no charge to you.

Returns – Unopened boxes

We understand that sometimes circumstances change. Therefore within 30 days of your purchase date, you can opt to return a product for a full refund providing that the goods remained unopened, are in the original box and are in brand new condition.

A collection fee of $50 or the amount of your delivery fee (if it was greater than $50) will apply.

In this event please contact CRM on 4928 5975.

Returns – opened boxes (unused product)

In the event that you have opened the box, but otherwise the goods remain in brand new condition (not used or installed) a 25% restocking fee (25% of the purchase price of the goods) will apply.

Please contact CRM on 4928 5975 within 7 days of delivery to arrange for the goods to be picked up.

CRM is not authorised to trade in second hand goods, opened or damaged items, therefore we need to charge a 25% restocking fee to cover the costs associated with such a return.

In addition to the returns fee, a collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.

Returns, Refunds and collection of product

In the event of a return CRM will coordinate the collection of your goods. Upon receipt of the goods back to CRM, they will be inspected by a CRM team member to ensure they meet the guidelines outlined above.

Once complete and confirmed, we will issue a refund by the same method by which the goods were originally purchased. This process may take up to 7 business days to occur.

Where a customer has used a coupon online, we will process a refund equalling the coupon redemption amount via a coupon, with additional payment amounts above the amount of the coupon redemption amount being refunded by way of the original payment method.

You must also return any Bonus Offers included with your original purchase in “as new” condition to receive a full refund.  If the Bonus Offer is a non-returnable item, the value of the Bonus Offer will be subtracted from the purchase price of the item being returned and you will be refunded the difference.

Non-Returnable items

Subject to the Competition and Consumer Act 2010 (the “Act”) non-returnable Items include, but are not limited to:
• Coupons;
• Consumable items (such as batteries);
• Items that are damaged or abused;
• Items where the unique product serial number has been obscured, defaced, removed or does not match records of stock carried by us;
• Items that are missing included accessories, such as remote controls, cords, and cables;
• Etched or otherwise personalised items; and
• Opened computer software.

Electrical Lic. No: 77486 | License No: L091718ARC
Tick No: AU33233
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